Questions & Answers

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    CONTACT INFORMATION

    152, Jadavpur Thana Road
    Kolkata, WB 700068
    India

    Call & Whatsapp Available
    +91 9163926225

    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

    SHOPPING INFORMATION

    Delivery charges for orders from the Online Shop?

    If you order any product and pay via online transaction then you don’t need to pay any other extra amount.

    If you order any product with cash on delivery, then you need to pay 499 as cash on delivery charge.

    How long will delivery take?

    Usually the products deliver to the customer within 3-4 days but if have any problem like pin-code mismatch or any courier issue, then it will take a week. Most of the items are delivered within 3 to 4 days.

    What exactly happens after ordering?

    After your order,

    step 1. We bring the item from our godown.

    step 2. Then sanitize the product.

    step 3. Then pack and sealed (discreet)

    step 4. Send through courier.

    Where can I view my sales receipt?

    If you are purchase products from online, then you will find the receipt to your inbox or spam mail. If you are ordered items through whatsapp then you will get your invoice through whatsapp inbox.

    How do I add a gift receipt to an order?

    If you order any product using gift wrap then you have to mentioned that into additional information block. Then you can easily get the product, as you want.

    How long do I have to return an order?

    First of all you have to send us the invoice details, then we verified with our billing system.

    After that we start process to return.

    Probably returns takes not more than 2 weeks.

    PAYMENT INFORMATION

    Can I be reimbursed through the original payment method?

    Yes you can do that.

    If you are Indian then you can easily pay us using our payment gateway.

    If you are from another country, then you need an account to PayPal for online transactions.

    Can the country receiving the shipment be different than the country of purchase?

    It’s totally depends on your country and their rules. If your country restrict the item, then you have to confirm us. We will find our agent into your country. If we have agent, then you have no problem to order.

    How can I return an item?

    We follow some simple steps to return items.

    Step 1. Don’t use the product if you want to return.

    Step 2. Send your receipt copy and wait for 2-3 business days.

    Step 3. Don’t tear up the package box. (because these items are discreet)

    Step 4. Pack the product carefully before giving the parcel to the agent.

    Step 5. Don’t give the parcel without knocking us.

    Will I receive the same product that I see in the picture?

    Yes you will not receive the same products that you see in the picture, because these images are shooted by professional photographer. But you will get the actual product, we assured that.

    Will you restock items indicated as “out of stock?”

    Yes! we restock items which are indicates as Out of stock.

    ORDERS AND RETURNS

    Delivery charges for orders from the Online Shop?

    If you order any product and pay via online transaction then you don’t need to pay any other extra amount.

    If you order any product with cash on delivery, then you need to pay 499 as cash on delivery charge.

    How long will delivery take?

    Usually the products deliver to the customer within 3-4 days but if have any problem like pin-code mismatch or any courier issue, then it will take a week. Most of the items are delivered within 3 to 4 days.

    What exactly happens after ordering?

    After your order,

    step 1. We bring the item from our godown.

    step 2. Then sanitize the product.

    step 3. Then pack and sealed (discreet)

    step 4. Send through courier.

    How long does the delivery take and how much does it cost?

    Usually the products deliver to the customer within 3-4 days but if have any problem like pin-code mismatch or any courier issue, then it will take a week. Most of the items are delivered within 3 to 4 days.

    If pay through online, you don’t need to pay. If order processed with cash on delivery, it should charge 499.

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    We built our website for everyone. Each and every browser can find us.

    Google, Bing, Yandesk, UC Browser, Opera Mini, Safari everyone can find us.

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